I spent almost 5 hours yesterday interviewing about 8-10 applicants HR forwarded to me. We're adding more people in the team and we need a number of new people on board by April 1st.
These are snippets from a couple of my interviews:
Me: So, what do you think makes a good customer service representative? Applicant: You have to be a very hardworking. Me: *pause* (waiting for a word after "hardworking") Applicant: And you need to have a very very long patient. Me: (to myself: The job is for a customer service rep..not a doctor but even then, why would a doctor need a long patient?) Me: Do you think you have all those qualities? Applicant: I think I am having those qualities. Me: *smile* Great!
What I didn't tell her was that we also needed people who could speak good English. I wouldn't want the company's clients to be confused with her grammar. Hehehe! Apart from that, I really didn't feel like she was right so I didn't forward her resume to my GM. Next applicant, please!
I actually like this next girl I'm going to talk about. I like the way she thinks (strikes me as analytical), she seems to be very hardworking and she asks questions, which I always find a good thing because it means that she's really interested. And she has very good customer service background, plus we can actually afford her (Just because CS Reps are soo in demand right now, most of the applicants I've screened think they have every right to jack-up their rates even when they've only had a few months experience). My only problem with this girl was that her diction wasn't that good, she had trouble speaking in straight english and she needed a lot of help with her grammar. I figured those things can always be worked on and I really liked her attitude and thought she deserved a shot at the job. Right before I ended my interview with her, I said,
Me: Oh by the way, do you have trouble speaking in straight english? Applicant: Ma'am, I don't. I come from *[insert name of University] and if I don't speak good english, they will condemn me! Me: *smiles* Okay.... *smiles*
Hahahahahaha!!!! Funny, eh?
*Name of University withheld because I know that some readers of this blog are from that University and well, you know what I mean... :)
Bunny @ Tuesday, March 22, 2005
Loves the beach, wishes she had more time and money to travel, recently got hooked to
climbing mountains, reads anything she can get her hands on, frustrated writer, adores her
3-year-old Lhasa Apso, Tashi,
constantly needs caffeine, wonders when she'll quit smoking, and will most
likely die due to liver complications from drinking too much (if the cigarettes
doesn't get to her lungs first). Can't live without accessories especially
big, dangling earrings, shoe freak (aren't we all?), sucker for discovering
hole-in-the-wall restaurants, will ingest anything spicy, enjoys giving and receiving
massages, addicted to Friends, Sex and the City and CSI, goes gaga over kids, dreams of
being alone with Jim Morrison and smoking a joint with Bob
Marley. Would love to party with Gwen Stefani, shop with Patricia Field, write poetry with
Maya Angelou and have Sting, Nelson Mandela, Mark Twain and Bono over for