Tuesday, November 19, 2002THE SYSTEM WORKS!
For the first time ever, i will be praising the government...*gasp*
Remember my taxi complaint? The "hearing" was this morning. I got to DOTC's office at around 930. I sat down at the recieving area and there was already an old man seated across me. Turns out he was the owner of the taxi.
The DOTC officials called us in and led us to a "hearing room".
DOTC to the Taxi Owner: Where's the taxi driver?
Taxi Owner: Eh, masama po kasi pakiramdam niya.
DOTC to the Taxi Owner: Sinabi na po naman sa sulat na "please bring your driver with you". Dala niyo po ba lisensya ng driver niyo?
Taxi Owner: Hindi po eh.
DOTC: Kahit xerox copy?
Taxi Owner: Wala ho.
DOTC: Required po na andito yung driver para maipaliwanag niya ng mabuti ang sarili niya. Kaya nga po natin pinapunta ang complainant at ang driver para marining ang bawat panig. Dalhin niyo po ang driver niyo dito sa Thursday dahil kung hindi, maho-hold and pag-renew ng franchise ng taxi mo sa February.
When we asked why his driver refused to take me and my sister to Megamall that day, the taxi owner said it was because he had a "service" somewhere around Makati.
DOTC: Eh bakit pa siya huminto para magsakay ng pasahero kung alam niya palang may service siya ng 5pm?
Taxi Owner: Gusto niya po sana kumuha ng pasahero sa Makati area lang.
DOTC: Naiintindihan po ng DOTC yang mga "service" niyo. Pag ganun po, wag na po tayo tumigil para kumuha ng pasahero.
Then DOTC told the taxi owner that they are public vehicles and should serve commuters. The Taxi owner explained that commuters should also understand that life is hard and sometimes, the cab driver has a quota aka boundary to reach which is why they sometimes resort to "kontrata".
I told the Taxi owner that they should also understand us. That most people don't take cabs because they're rich and have the money. They choose to take cabs because they are in a hurry. For all they know, the person has an emergency to attend to. Its a matter of life and death na pala. I also told him that Filipinos are very generous and considerate people as long as you don't screw with them. Like if i'm in a cab and i see its really traffic and yet the cab driver remains polite and patient, i always make sure to give him extra.
The Taxi owner apologized for what his driver did. The "hearing" was finished in around 20 mins. So far, so good.
THANKS DOTC!!!! Great, great job!
Loves the beach, wishes she had more time and money to travel, recently got hooked to climbing mountains, reads anything she can get her hands on, frustrated writer, adores her 3-year-old Lhasa Apso, Tashi, constantly needs caffeine,
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